NextGen Technology Solution PLCToday

HR, Customer Service and Phone Verification

Format: remote

Work type: full-time

Location:

Cambodia

Salary: Salary not disclosed

🔗 Vacancy from an ATS

Job description

Phone & Data Verification
Conduct outbound phone calls to verify applicant or customer details, including employment history, identity, income, references, or account data.
Handle incoming calls from applicants or clients inquiring about verification statuses.
Review submitted documentation (e.g., IDs, proof of employment, application forms) for accuracy and authenticity against phone responses.
Maintain meticulous, accurate records and detailed notes of verification outcomes in the company CRM/database.
Identify red flags, discrepancies, or potential fraud and escalate them to management or the appropriate security department.
Human Resources Support
Assist with recruitment administration, such as scheduling candidate interviews and checking reference history.
Help onboard new employees by collecting required identification, compliance documents, and completed verification checks.
Respond to basic HR inquiries from current employees regarding company policies, attendance, or documentation.
Customer Service
Service as a primary point of contact for customer queries received via phone, email, or chat regarding accounts, applications, or verification processes.
Deliver professional, timely, and empathetic responses to resolve customer issues or address complaints.
Educate customers on required document submission steps and follow up on missing information.
Collaborate with internal teams (e.g., Sales, Compliance, Operations) to resolve customer challenges promptly.