HR, Customer Service and Phone Verification

Workplace Circumstances

• Environment: Other
• Languages: English, Khmer
• Location: Working from home / online

Duties & Responsibilities

• Phone & Data Verification
• Conduct outbound phone calls to verify applicant or customer details, including employment history, identity, income, references, or account data.
• Handle incoming calls from applicants or clients inquiring about verification statuses.
• Review submitted documentation (e.g., IDs, proof of employment, application forms) for accuracy and authenticity against phone responses.
• Maintain meticulous, accurate records and detailed notes of verification outcomes in the company CRM/database.
• Identify red flags, discrepancies, or potential fraud and escalate them to management or the appropriate security department.
• Human Resources Support
• Assist with recruitment administration, such as scheduling candidate interviews and checking reference history.
• Help onboard new employees by collecting required identification, compliance documents, and completed verification checks.
• Respond to basic HR inquiries from current employees regarding company policies, attendance, or documentation.
• Customer Service
• Service as a primary point of contact for customer queries received via phone, email, or chat regarding accounts, applications, or verification processes.
• Deliver professional, timely, and empathetic responses to resolve customer issues or address complaints.
• Educate customers on required document submission steps and follow up on missing information.
• Collaborate with internal teams (e.g., Sales, Compliance, Operations) to resolve customer challenges promptly.

Benefits

• Attractive bonus structure.

Languages

• English - Good is preferred

Qualifications

• Undergraduate Degree

General & Technical Skills

• 0-3 years’ experience in related field
• Personal Computer

Soft Skills

• Strong communication and negotiation skills.