HR & Administration Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

You will help ensure that HFSV’s administrative systems are dependable, professional, compliant, and aligned with our mission. You will also help shape how people are welcomed, supported, developed, held accountable, and guided through difficult situations.

We are seeking an emotionally mature, highly organized, and deeply people-focused HR & Administration Officer to help us strengthen the culture, relationships, systems, and daily operations that support this mission.

We are looking for someone who brings calm strength: a person warm enough to be trusted, mature enough to hear difficult truths, and firm enough to protect healthy boundaries and uphold appropriate standards.

More Than an Administrative Position

This is not simply a back-office or paperwork role.

The successful candidate will work near the heart of HFSV—supporting our employees, house mothers and caregivers, children and young people, leadership, and organizational operations.

You will help shape how people are welcomed, supported, developed, held accountable, and guided through difficult situations. You will also help ensure that HFSV’s administrative systems are dependable, professional, compliant, and aligned with our mission.

We are looking for someone who brings calm strength: a person warm enough to be trusted, mature enough to hear difficult truths, and firm enough to protect healthy boundaries and uphold appropriate standards.

Duties & Responsibilities

• People, Culture & Employee Support
• Help create a healthy, respectful, professional, and accountable workplace culture.
• Support recruitment, onboarding, personnel documentation, probation reviews, performance processes, staff development, and employee well-being.
• Become an approachable and trusted resource for employees while maintaining confidentiality, professional boundaries, and impartiality.
• Help team members grow as individuals, colleagues, and contributors to the HFSV mission.
• Grievance and Conflict Resolution
• Receive workplace and Hope House concerns calmly, fairly, and respectfully.
• Help address grievances, misunderstandings, strained relationships, and interpersonal conflicts involving team members, house mothers or caregivers, children, and young people.
• Facilitate sensitive and constructive conversations when it is safe and appropriate to do so.
• Help people communicate honestly, understand the effects of their actions, accept appropriate responsibility, establish healthy boundaries, and agree upon practical next steps.
• Recognize when a matter requires safeguarding escalation, formal investigation, professional counseling, social-work intervention, medical attention, or senior leadership involvement.
• Ensure that reconciliation is never used as a substitute for safety, accountability, appropriate consequences, or required reporting.
• You will not be expected to serve as a clinical counselor. However, demonstrated experience in employee relations, grievance handling, mediation, conflict resolution, counseling-informed support, restorative practice, psychology, social work, or a related field is essential.
• Children, Caregivers & Hope House
• Build healthy and appropriate relationships with children and young people in accordance with HFSV safeguarding policies.
• Work constructively with house mothers and caregivers to support a stable, nurturing, respectful, and emotionally healthy home environment.
• Offer age-appropriate encouragement, guidance, coaching, and positive adult role-modeling.
• Help ensure disputes involving children are handled sensitively, without humiliation or shame, while maintaining appropriate accountability and prioritizing safety.
• Administration, Systems & Operations
• Support the Country Director in the smooth and effective daily operation of HFSV.
• Maintain accurate and confidential employee, administrative, compliance, inventory, and operational records.
• Coordinate meetings, schedules, correspondence, action items, office requirements, purchasing, vendors, transportation, and logistics.
• Support documentation related to Cambodian employment requirements, NSSF, safeguarding standards, organizational approvals, and donor requirements.
• Proactively identify administrative challenges and help develop practical, sustainable solutions.
• What HOPE Expects
• We expect our HR & Administration Officer to:
• Protect the dignity and well-being of the children and people we serve.
• Treat sensitive concerns with discretion, fairness, courage, and compassion.
• Combine empathy with accountability and patience with appropriate firmness.
• Maintain dependable administrative systems and accurate documentation.
• Strengthen trust, communication, professionalism, and follow-through throughout the organization.
• Lead through personal example, integrity, humility, and consistent action.
• Success means employees feel both supported and accountable; children and caregivers are treated with dignity; difficult concerns receive mature and appropriate follow-through; and HFSV’s daily operations function reliably and professionally.

Benefits

• Compensation: Negotiable, based on directly relevant experience and demonstrated capability. HFSV is prepared to offer competitive compensation for an exceptional candidate.
• Compensation will be based on directly relevant experience and demonstrated capability in human resources, employee relations, grievance and conflict resolution, administration, Cambodian labor compliance,
• Exceptional candidates demonstrating particularly strong employee-relations, safeguarding, counseling or residential child-care experience are especially considered
• NSSF, approved work-related travel reimbursement, professional-development opportunities, and other applicable HFSV benefits are provided separately.

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Management, Psychology, Social Sciences, Public Administration, or a related discipline. Equivalent relevant experience may also be considered

Work History

• HR, administration, office management, NGO operations, employee support, education, social services, or a related field for 3 to 5 years

General & Technical Skills

• Demonstrated professional experience handling grievances, employee relations, conflict resolution, or emotionally sensitive interpersonal matters.
• The ability to facilitate difficult conversations with maturity, fairness, compassion, calmness, and appropriate firmness.
• A sound understanding of confidentiality, documentation, professional boundaries, safeguarding escalation, and the limitations of informal mediation.
• Khmer fluency and functional professional English.
• Strong organizational, communication, recordkeeping, and follow-through skills.
• Confidence using Microsoft Word, Excel, email, Google Drive, and appropriate technology to improve efficiency.
• Formal training or substantial practical experience in mediation, grievance management, counseling, psychology, social work, trauma-informed care, restorative practice, child development, or employee relations is strongly preferred.
• Experience supporting the healthy development of children or young people through caregiving, mentoring, coaching, teaching, counseling, social work, or similar sustained responsibility will be highly valued.

Soft Skills

• You are emotionally mature, calm, grounded, and steady under pressure.
• You are warm, approachable, trustworthy, and nurturing—but you are not passive. You can establish appropriate boundaries, address difficult behavior respectfully, and hold people accountable without humiliating them.
• You listen carefully without rushing to judgment. You do not participate in gossip, favoritism, emotional alliances, or office politics. You seek to understand what has happened before reaching conclusions.
• You are compassionate without being easily manipulated. You can support people without becoming emotionally entangled in their difficulties.
• You do not avoid difficult conversations. You help make them constructive.
• You take pride in creating order, completing responsibilities, protecting confidentiality, and following through until important matters are properly resolved.
• You are teachable, self-aware, solution-focused, and genuinely interested in helping other people grow.
• As a Christian faith-based organization, HFSV requires the successful candidate to respectfully support and authentically represent our Christian mission, values, and organizational ethos.