IT Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Reports to: General Manager

Duties & Responsibilities

• IT infrastructure and user support
• Install, configure and troubleshoot computers, printers, internet, Wi-Fi, routers, and attendance devices at the head office, farms and provincial sites.
• Provide timely technical support to employees and maintain records of reported problems, repairs and unresolved issues.
• Account, security and data backup
• Create, update and deactivate company email, system and shared-drive accounts based on approved requests.
• Manage access permissions and apply antivirus protection, software updates, strong passwords and multi-factor authentication.
• Perform scheduled data backups, test data recovery and immediately report data loss, malware or unauthorised access.
• Business-system support
• Support the technical operation of accounting, procurement, inventory, farm-production and traceability systems.
• Assist farm and provincial teams with mobile devices, online forms, data submission and connectivity problems.
• Prevent unauthorised system changes and refer corrections of financial or operational data to the responsible department.
• IT assets and reporting
• Maintain an IT asset register covering equipment serial numbers, users, locations, licences, warranties and repair history.
• Prepare technical specifications for IT purchases and verify delivered equipment before acceptance.
• Report recurring system failures, equipment replacement needs and cybersecurity risks to the General Manager.

Benefits

• Competitive salary and benefits based on qualifications and experience.
• Mission allowance, transportation, fuel, and accommodation support for approved field assignments.
• Communication and necessary work equipment support according to the responsibilities of each position.
• Opportunities for career development within KiriTes’s expanding multi-province agricultural operations.

Languages

• Khmer - Good
• English - Good

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, or a related field

Work History

• IT support, network support, or systems administration for 1 to 2 years as a minimum

General & Technical Skills

• Practical ability to install and troubleshoot Windows computers, printers, Microsoft Office or Microsoft 365, Google Workspace, and email accounts.
• Knowledge of LAN, Wi-Fi, routers, internet connections, and biometric attendance systems.
• Knowledge of user-account management, access permissions, antivirus protection, software updates, data backup and recovery.
• Experience supporting accounting, inventory, ERP, farm-management or online data-collection systems is preferred.
• Strong troubleshooting, documentation, communication and user-support skills.
• High integrity and ability to protect confidential company and employee information.
• Good Khmer and working technical English.
• Willingness to travel to farms and provincial sites when required.