Customer Service Representative

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Optum Recruitment 2026: Optum Recruitment 2026 is open for Customer Service Representative roles. Check eligibility, job responsibilities, salary, location, and apply online for the latest Optum fresher jobs.

🔍 About Optum:

Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other healthcare facilities, as well as 127 million individual consumers.

💼 Job Role: Customer Service Representative

Location: Gurgaon

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📝 Job Description:

• Take chat messages per day from customers who have questions about their health benefits
• Support secure email inquiries
• Use personality and our tools to help customers through the health care benefits available to them
• Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication
• Type at a reasonable pace, 30-35 words a minute (WPM)
• Provide product information, use service engagement skills, and efficiently use service resources
• Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
• App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
• Read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
• Adapt to continual change as the department fine-tunes the messaging program
• Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Requirements:

• Any graduate except (Btech/ Medical degree)
• 18+ months of experience / Freshers would also be considered
• 6+ months of international experience Chat process

Skills:

• General knowledge of computers and business operations
• Proven ability to communicate articulately and credibly
• Solid keyboard skills and experience using helpdesk, ordering or CRM software
• Demonstrated ability to achieve service goals
• Success in highly automated environment
• Dynamic and engaging written communication style
• Excellent interpersonal and business communications skills – verbal and written
• Demonstrated self-motivation
• Ability to work in night shifts

Preferred:

• Customer Service experience
• Sales or account management experience
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Knowledge of social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

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📌 Eligibility Criteria

• Qualification: Any Graduate

• Work Experience: Freshers / Experienced

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✅ How to Apply for Optum Recruitment 2026?

Interested candidates can apply online by clicking the application link below:

👉 Click Here to Apply Now